Returns & Refund Policy

At TotiqueWear.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, eligible items may be returned or exchanged within 30 days from the date of delivery.

Eligibility for Returns

To qualify for a return, items must meet all of the following conditions:

  • Unused, unworn, and in original condition.

  • Returned with all original packaging and any included accessories.

  • Accompanied by valid proof of purchase (such as your order confirmation).

  • Not altered or customized beyond standard product options offered on the product page.

Return Request Process

All returns must be approved before sending any item back. To begin the process, contact us at contact@totiquewear.shop.

Once your request is approved, you will receive:

  • A prepaid return shipping label.

  • Instructions on how to properly package your return.

  • A Return Authorization Number (RA#), which must be clearly visible on the package.

Returns sent without prior authorization may not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damaged items or packaging.

  • Incorrect product, size, or color.

  • Missing items or components.

We will review the situation and arrange an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Customized or personalized products.

  • Final sale or clearance items.

  • Products damaged after delivery due to misuse or improper handling.

Exchanges

To exchange an item, you must first complete the return process for the original product and then place a new order separately. Any approved refund or store credit can be applied toward your new purchase.

Refund Timeline

After receiving your return, we will inspect the item within approximately 3–5 business days and notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method within 5–7 business days.

  • Your payment provider may require an additional 3–10 business days to finalize the transaction.

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@totiquewear.shop
Phone: +1 712 732 8941